The web hosting industry is still struggling to find a way to keep up with demand.
As more and more people move online, the market is struggling to keep pace.
We’ve seen a few major drops in web hosting prices over the past few months, but many more are likely to follow.
With web hosting pricing continuing to drop, we spoke with WebHosting.com CEO Jason Stang to learn more about the industry.
What’s New with Web Hosting?
Web hosting prices have been dropping for quite some time, so what’s new for the industry?
Jason Steng, CEO of WebHostage.com: There are a couple of major things that have changed for us over the last year.
First, there are now fewer websites hosting our sites.
For example, we’ve seen that web hosting is not as popular as it once was in many parts of the country.
This is also reflected in our performance and service offerings, which are now more competitive than they were a few years ago.
For more on how Web Host is doing in this competitive environment, check out our new blog post.
Second, web hosting has seen an overall increase in its cost per month compared to years past.
Web hosting today is priced at $6.99 per month per site, up from $3.99 in 2017.
And we’ve been able to get our hosting rates significantly lower over the years because of a few changes in our business model.
For instance, we started out with an open pricing model where we paid an upfront fee that could be waived by paying a monthly recurring fee.
Our pricing model worked well for the first few years, but over time, as our web hosting fees dropped, we saw some of our revenue increase.
In 2017, we made a strategic decision to reduce our upfront payment to just $1.
We did this to increase the revenue and our margins.
Third, we are adding a new customer loyalty program.
Our customers are still very loyal, but now they are offering us additional credit to help offset some of the costs of running our sites, so we’re increasing our credit offer to $12.99 a month per domain for the next 3 years, or $25 per domain per year.
Our first offer was just $6 per month, but we now offer $14.99/month for the rest of the year.
And fourth, we’re now providing a one-time credit of $25 for any domain we manage that we can prove is still in good standing.
Our ability to offer these additional benefits is because we’ve decided to make a strategic shift in how we pay our hosting and marketing costs.
How are you handling these changes?
We’re excited to have customers join our new customer support program.
We have two customer support lines: one for the business-to-business side and one for general-purpose support.
For those customers who have questions about hosting, we’ll be able to answer them directly through the web hosting service or by email.
What is your current focus?
Jason, our CEO: We’re focusing on the business side, with our existing customers and the new customers we’re seeing coming through.
The business side of our business is growing, and we’re looking to build out our brand more, expand our business to new markets, and focus on new technology and other opportunities that will drive growth.
We are continuing to work with new customers, and are also working to grow our market share in terms of revenues.
As for the general-use side, we want to provide the best hosting experience to our customers who choose to use our services.
What can you tell us about your new customer service line?
We have a new support line, called Customer Support.
We offer support through email, chat, and phone.
We’ll be more aggressive about helping our customers resolve issues with their hosting service, and the ability to manage your web hosting contract with us.
Our new customer customer service team will also be able direct you to other resources on the web host platform that will help you address your issues with hosting.
Do you plan to add additional features to the web Hosting platform over time?
Yes, we plan to continue to add new features and enhancements to our web Hosted services, such as more robust customer support, faster web hosting upgrades, and improved pricing, including new recurring fees.
Can you tell me more about what’s coming up for you in 2018?
We plan to offer a new premium tier for the new Premium Service package.
Premium customers will also have the ability, in the next few years at least, to get access to our new Advanced Hosting tier for more of the same.
Can we expect to see some more major changes for the web in 2018 or in 2019?
We are very excited about what the next year has in store for us and our customers.
We plan on bringing you the best web hosting experience possible, with advanced technologies and the fastest service.
For the new 2018 and 2019 editions of the Web Host